SHIPPING
We ship Internationally WORLDWIDE!
**All orders placed on 20th December 2018 will be processed and shipped out on 2nd January 2019. We apologise for the inconvenience caused**
All orders placed on this website are in US Dollars (USD).
Our parcels are despatched from Australia and shipped with DHL Global Mail or DHL Express.
If you have chosen Express, we are unable to ship to a P.O Box
SHIPPING COSTS (all with tracking)
USA & CANADA
Standard USD $15
Express USD $25
UNITED KINGDOM
Standard USD $15
Express USD $30
MEXICO
Express USD $25
RUSSIA
Standard USD $15
Express USD $30
ASIA
Standard USD $15
Express USD $25
INTERNATIONAL
Standard
Western & Eastern Europe USD $15
Brazil & South America USD $20
UAE, Saudi Arabia, Oman, Qatar USD $20
Rest of the World USD $20
If you require express shipping for the other countries, please email us at customercare@seaskape.com so that we can assist you.
ESTIMATED DELIVERY TIME FRAME
USA & CANADA
Standard 6-14 working days
Express 3-5 working days
UNITED KINGDOM
Standard 6-14 working days
Express 3-5 working days
MEXICO
Express 3-7 working days
RUSSIA
Standard 6-21 working days
Express 3-7 working days
ASIA
Standard 6-14 working days
Express 3-5 working days
INTERNATIONAL
Standard
Western Europe 6-14 working days
Eastern Europe 6-18 working days
Brazil & South America 18-21 working days
UAE, Saudi Arabia, Oman, Qatar 7-16 working days
Rest of the World 8-21 working days
From time to time there can be unexpected delays with customs and courier which may ultimately delay the delivery. This is uncontrollable from SEASKAPE's end and we are unable to cancel or refund your order because of this.
*** During the Christmas and New Year Season, all deliveries may be delayed. SEASAKPE do not hold accountability of this and we are unable to cancel or refund your order if you receive this late**
ADDITIONAL CUSTOM DUTIES AND TAXES
You will be liable for ALL of the applicable costs of import duties, customs, taxes levied and customs holding by your country that your order is being shipped to. These will be due at the point of, or after delivery. Each country will be different.
This will also include the new exchanged items that we send out to you.
SEASKAPE will not be liable for these charges, and unfortunately they cannot be reimbursed or refunded by us.
If you are uncertain if you will be affect by any of these additional charges, we highly recommend that you contact your local customs office first.
ORDER SHIPMENT & DESPATCH
All orders will be processed and shipped from Australia within 24-48 hours of purchase during working days (Monday – Friday).
All orders placed on Saturday, Sunday or on a Public holiday will be processed and shipped the next working day.
During our sales or promotional events, there may be a delay in the orders being processed and shipped.
TRACKING YOUR ORDER
- You will receive an automated email confirmation of your order
- A second email will be sent to you with your tracking number once your order has been dispatched
You can track your parcel by clicking the following link:
Please allow 12-24 hours for your information to update onto the website.
USA Customers
Once your item arrives into USA, please use the same tracking number and track using the following link:
If you have not received an email with your tracking details, please email us at orders@seaskape.com quoting your order number.
RE-DELIVERY TERMS
If you are not home to receive your parcel, a card will be left in your mail box for collection at your local Post Office.
All Post Offices around the world will have a specified time frame for you to collect the parcels, and after that they will be sent back to SEASKAPE HQ Office in Australia. It is the customers responsibility to arrange for collection.
You will be required to pay the re-delivery fee (if this is sent back to us) and we are unable to cancel or refund your order.
INCORRECT ADDRESS
SEASKAPE is not held liable for incorrect shipping information entered at time of checkout on our website. The customer is to check these details carefully as we are unable to issue a refund once item(s) have been shipped.
Should this ever happen, please email us immediately at orders@seaskape.com
We process and ship our item(s) very quickly, so if they have been dispatched, we are unable to change the address.
All Post Offices around the world will have a specified time frame for you to collect the parcels, and after that they will be sent back to SEASKAPE HQ Office in Australia.
You will be required to pay the re-delivery fee and we are unable to cancel or refund your order.
CAN I CANCEL MY ORDER?
Once you have placed your order on our website, we are unable to cancel your order.
CAN I MAKE CHANGES TO MY EXISTING ORDER?
Once you have placed your order on our website, we are unable to make changes to your existing order.
This includes the shipping address or changes to your item.
LOSS OF ITEM(S) DURING SHIPPING
SEASKAPE will not be held liable or be responsible for any item(s) that are loss during shipping once this has been passed to DHL Global Mail or DHL Express.
